PRIVACY AND COOKIE POLICY

Welcome to Intellex Academics LLP. This Privacy and Cookie Policy (“Policy”) describes how Intellex Academics LLP and its brand “ACADEMIC+” (collectively referred to as “we”, “us”, or “our”) collect, use, store, process, and protect your personal information when you access our website (https://academicplus.co.in/), mobile applications, online/offline courses, tutoring programs, and digital offerings (collectively, the “Services”).

We operate as a Data Fiduciary under the Digital Personal Data Protection (DPDP) Act, 2023, and are committed to safeguarding your privacy in compliance with the Information Technology (IT) Act, 2000, and the rules framed thereunder.

1. Scope and Legal Framework

This Policy constitutes an electronic record under the Information Technology Act, 2000 and rules made thereunder. It applies strictly to all individuals accessing our platform, including students, parents, legal guardians, and site visitors. By interacting with our Services, you consent to the handling of your data as mapped out in this Policy.

2. Information We Collect

To deliver high-quality educational and tutoring services, we process several categories of information:

Personal Data: Name, email address, physical billing address, contact numbers, and student academic parameters (e.g., school grade, curriculum, subjects chosen).
Verification Data: Official identification records, date of birth proof, or school registration details where strictly required for authentication.
Educational Activity Data: All operational interactions, homework uploads, assessment grades, attendance parameters, feedback loops, and recorded communications within our digital classrooms.
Financial Transaction Data: Transaction identifiers, payment preferences, amounts paid, and structured billing logs processed securely through our authorized payment gateways.
Technical Device Logs: IP addresses, device telemetry, browser profiles, unique identifiers, operating systems, and comprehensive web traffic logs collected seamlessly via analytical tags.

3. Processing of Children’s Data & Parental Consent

As an educational platform serving students who may be under the applicable legal age of majority (18 years), we enforce absolute compliance with Section 9 of the Digital Personal Data Protection (DPDP) Act, 2023:

We mandate verifiable parental or legal guardian consent before any account registration, subscription purchase, or structured processing of a child’s personal data is initiated.
We strictly do not engage in any targeted commercial profiling, tracking, behavioral monitoring, or advertising aimed at children that may cause harm or compromise their well-being.
Parents and guardians retain absolute oversight rights to review, modify, or command the erasure of their child’s personal data at any time.

4. Comprehensive Cookie and Tracking Policy

Our platform utilizes Cookies, web beacons, pixels, and automated tracking tags to analyze site traffic, optimize user experiences, and provide personalized educational content. Cookies are minute data blocks placed securely on your local storage device.

We categorize our cookie deployments into distinct functionalities as detailed below:

Strictly Necessary Cookies: These cookies are fundamental to the technical operation of our platform. They facilitate secure user log-ins, session maintenance, cart features, and payment execution. The website cannot function optimally without these tags.
Performance and Analytical Cookies: These trackers aggregate anonymous operational performance logs. They identify traffic paths, error instances, page load speeds, and highly-frequented modules to guide our platform enhancement efforts.
Functional Preference Cookies: These elements retain personalized settings including localized language choices, custom layout selections, or dashboard customizations, removing the need to re-configure options during subsequent visits.
Targeting and Marketing Cookies: Deployed via external marketing partnerships, these pixels customize promotional materials based on your historical browsing vectors. They limit promotional repeat counts and benchmark campaign efficacy.

Specific Tracking Applications Utilized on Our Platform:

Google Analytics: Aggregates non-personally identifiable site navigation trails to optimize layout flows and technical speeds.
Meta Pixel (Facebook Pixel): Enables personalized educational updates and event promotions across Meta networks based on past visits to our portal.
Live Chat & CRM Web-Beacons: Coordinates real-time support chats and student troubleshooting operations between users and our administrative staff.

Managing Your Preferences: Most modern internet browsers accept cookies dynamically by default. You can configure your local browser architecture to completely block cookies, prompt your manual approval for every incoming cookie, or delete pre-existing tracking records. Note that disabling operational cookies may limit your access to premium learning tools, student dashboards, or secure payment gateways.

5. How We Process Your Personal Data

We process personal data solely for legitimate, predefined purposes, including:

Onboarding students, structuring live classroom channels, administering exams, and tracking learning benchmarks.
Processing fees, generating tax invoices, and preventing fraudulent checkout vectors.
Dispatching real-time schedule updates, lesson alerts, feedback summaries, and administrative changes via email, SMS, or WhatsApp.
Optimizing platform code structures, mitigating cyber risks, and ensuring network stability.
Satisfying legal requirements, court mandates, regulatory frameworks, or defending against actionable claims.

6. Data Sharing, Transfers, and Disclosures

We do not monetize, lease, or distribute your personal data to independent commercial third parties. Your data is restricted to authorized partners under strict contractual boundaries:

Third-Party Service Architecture: Sharing occurs strictly with certified data processors handling cloud infrastructure, live video streaming, secure payment handling, and official communications.
Statutory Compliance Disclosures: We disclose records when dictated by law, state agencies, or judicial directives to prevent fraud, counter security threats, or protect public safety.
Corporate Restructuring: In the event of a merger, acquisition, or asset re-allocation, user data will transition under matching privacy preservation commitments.

7. Technical Data Security and Safeguards

We maintain strict physical, technical, and electronic security frameworks in alignment with Section 43A of the Information Technology Act, 2000:

We apply standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption architectures for all data transfers.
Financial data checkout passes entirely through PCI-DSS certified payment brokers; no critical card or net-banking credentials are saved locally.
Internal records are isolated behind multi-factor authentication (MFA) and restricted strictly to personnel bound by non-disclosure agreements.

8. Data Retention and Purging Slabs

We retain personal data only for the duration necessary to fulfill the specific educational and operational purposes highlighted in this Policy, or as mandated under Indian tax and corporate laws. Once the legal and business retention thresholds expire, data is completely deleted from active databases or rendered entirely anonymous using advanced masking methods.

9. Your Statutory Rights as a Data Principal

Under the provisions of the DPDP Act, 2023, you hold absolute, enforceable rights regarding your personal information processed by us:

Right to Access and Summary: The right to query whether your data is being handled and receive a clear breakdown of the specific records processed.
Right to Correction and Completion: The right to demand instant corrections to erroneous, inaccurate, or outdated data fields.
Right to Erasure (Right to be Forgotten): The right to demand complete erasure of personal data once the foundational purpose of collection is achieved or when consent is retracted.
Right to Consent Withdrawal: The right to withdraw processing permissions at any time. Withdrawal does not invalidate processing actions executed legally before the retraction.
Right to Nominate: The right to name an authorized representative to manage your privacy selections in the event of incapacity.

10. Amendments to This Policy

We reserve the right to revise this Policy to mirror changes in legal structures, technology frameworks, or business processes. All revisions will become immediately binding upon posting to our web platform. We advise reviewing this document periodically to stay updated on our data protection measures.

11. Contact Information & Grievance Redressal Officer

In compliance with the IT Act, 2000 and the DPDP Act, 2023, we have designated an official Grievance Redressal Officer to manage privacy concerns, data rights execution, and tracking complaints. You can reach our data compliance desk via the following insulated contact channel:

Registered Office: 43A, Bosepukur Road, Ground Floor, Kolkata 700026, West Bengal, India

Official Email Address: info@academicplus.co.in

Contact Hotline Number: +91-9147070435